ServiceNow
ITSM — scoped connection, logged at the boundary.
ServiceNowSolutions · IT Operations
AI agents for IT Operations
Built on BRAIAN. SecAgent runs IT Operations processes inside the systems your teams already use, under a versioned policy.
AI agents for IT Operations
BRAIAN by ÆTERION runs IT Operations work as governed software. SecAgent is the specialised agent responsible for the domain: it executes data access review and access certification under a versioned policy, with a defined control regime for each process. Every decision is logged with timestamp, agent and policy applied, and every escalation reaches a named person.
Which processes run, and under which control regime?
Each IT Operations process is bound to one of two regimes. The regime is part of the policy, not an operating habit: it is enforced on every run.
- Data access review
- Human-in-the-loop — the agent prepares the decision and a named person approves it before anything is written back to the source system.
- Access certification
- Human-in-the-loop — the agent prepares the decision and a named person approves it before anything is written back to the source system.
SecAgent, the agent responsible for IT Operations
SecAgent holds only the tools its processes require. Its permissions, approval thresholds, model restrictions and data residency come from the policy version attached to each run — not from the agent itself.
- Scoped access to the IT Operations systems only, never across domains.
- Approval thresholds and model restrictions applied at runtime, on every action.
- Data residency in Switzerland and the EU.
- Every decision written to the append-only audit log.
One operating system, nine domains
IT Operations runs on the same execution engine, the same policy layer and the same audit log as the other seven domains. Adding a domain does not add a platform.
Which systems does SecAgent connect to?
Each connection is scoped, authenticated and logged at the boundary. Open an integration to see its capabilities, read or write access and required permissions.
Jira
ITSM — scoped connection, logged at the boundary.
JiraSee SecAgent run a real IT Operations process
A pilot runs one process end to end, in your environment, with metrics from day one.